Learning objectives: Use a three-step process for dealing with challenging …
Online Tech Training for Staff: Tech Training Tips
Learning objectives: Use effective training techniques when working with patrons, …
Online Tech Training for Staff: Find Answers
Learning objectives: Become familiar with effective technology resources and tutorials, …
Online Tech Training for Staff: Proficiency with Technology
Learning objectives: Assess current level of technology knowledge, and use …
Online Tech Training for Staff: Use a Technology Reference Interview
Learning objectives: Apply the reference interview to technology related questions, …
Privacy, Confidentiality, and Intellectual Freedom
Part 1 of the 4-part Getting Started with Library Customer …
Technology Proficiency Checklist
Recommended proficiencies necessary to engage in the digital world Basic …
Technology Trainer Competencies
Assisting patrons with technology is an increasingly common responsibility for …