Libraries Learn

Supporting Developing Readers at the Library: Literacy-Based Programs for K-3rd Graders
2019-05-14 12:00 - 13:00 (America/Denver)
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Learn how the Children’s Librarians at Denver Public Library are expanding their services to developing readers and the grown ups in their lives using the five Grade Level Reading Skills. Using the skills as a framework, we’ll look at strategies for developing programming intentionally created to support developing readers. Program examples will be shared, along with the challenges and successes of each.
Part 2 of a 4 part series about services designed for kids K – 3. Missed the other sessions in this series?

Reader’s Advisory for K-3rd Graders
Collection Development for K-3rd Graders
Outreach for K-3rd Graders

Resources:

Session slides
The Five Grade Level Reading Skills
Literacy-Based Programming Using the Five Grade Level Reading Skills
Finding Early and Transitional Books
Sources and Further Reading
Literacy-Based Program Overview – TEMPLATE
Adventures in Cartooning
Backyard Explorers
Narwhal and Jelly Celebration
Pink is for Blobfish
The Real Poop on Pigeons
Supertruck Celebration

Facilitators: Warren Shanks & Carrie Wolfson

Warren Shanks is a Children’s Librarian with Denver Public Library. Having struggled with reading himself at this target age, he is excited to be working on the library’s Grade Level Reading team. He has happily worked in children’s libraries for 8 years.
Carrie has worked for Denver Public Library for five years, where she currently specializes in services for birth-5th grade at the Central, Children’s Library. She has an M.L.I.S. from the University of Wisconsin-Madison, and worked previously for DC Public Library. She lives in Denver with her partner, their two cats, and a dog.

The 2 Generation Approach to Eliminating Poverty
2019-05-07 12:00 - 13:00
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What is the 2Gen approach? You’re probably already doing it! The 2Gen approach is a method that helps families escape the cycle of poverty by intentionally serving children and their parents or adult caregivers together. Join us to brainstorm about how to support all members of the family and learn new ways to fight poverty in your community through library programs and services. Discover how you can expand and implement 2Gen more proactively. Explore examples from High Plains Library District and other Colorado communities and share your own examples and ideas for partnerships and programs from your own community.
Session Slides (PPT)
Handout (Word)

Facilitator: Beth Crist and Becki Loughlin
Beth Crist is the Youth & Family Services Consultant for the Colorado State Library. Beth is passionate about equitable library service (ask me about eliminating overdue fines!), encouraging people to spend more time outside, and supporting all family members at the same time.
Becki is a Patron Services Supervisor with the High Plains Library District–Carbon Valley Regional Library in Firestone, where she supervises the daily operations of the library and oversees paraprofessional staff. She also provides technology instruction, serves as a resource to staff and the public, and collaborates frequently with community organizations. Prior to this, she was a Children’s Librarian for five years, where she oversaw children’s services and programming for the High Plains Library District–Erie Community Library. She coordinated the Supporting Parents in Early Literacy through Libraries grant prototype, which addressed parent and child early literacy education through library orientations and outreach. Becki has a Master’s in Library and Information Science from the University of Denver.

Helping Patrons With Legal Questions: Part 3: Researching Federal Laws and Secondary Sources
2019-04-25 12:00 - 13:00
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This is the third and final webinar in the Helping Patrons With Legal Questions series presented by the Colorado Association of Law Libraries and the Colorado State Library.
In this session, attendees will learn about researching federal laws and secondary sources. This will include an overview about federal laws and information about where to find federal statutes. The session will also provide attendees with a basic overview of the various types of secondary sources and why they are useful.
Part 1: Legal Research Basics
Part 2: Researching State and Local Laws
Facilitator: Michele Masias

Michele is a Law Librarian on the U.S. Department of Justice Libraries staff. She joined the staff in 2005, left in 2009 to serve as the Law Librarian at the Executive Office of the President, and returned to the library staff in 2012. She has over 20 years of library experience in positions that include serving as the Library Manager at the Defense Technical Information Center and as a Technical Information Specialist at the Department of Interior Bureau of Reclamation Library in Denver, Colorado. She’s taught library related courses at the Catholic University of America and has written articles published in SLA’s Information Outlook, Colorado Libraries, Law Library Lights, and the United States Attorneys’ Bulletin. She’s a member of the American Association of Law Libraries, the Law Librarians Society of Washington, D.C., and the Colorado Association of Law Libraries.

Collaborating with Local Health Organizations to Address Health Disparities in your Community
2019-04-17 12:00 - 13:00
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We now accept that our race and socioeconomic status affects our health. Recognizing these indirect factors is the first step in addressing and promoting health to the patrons we serve. In this presentation participants will learn about the factors that affect health, as well as local health resources that libraries can access to provide free or low-cost health programming. Lastly, we will discuss online health resources, other than Google, that are available to help connect patrons to reliable health information that will help them achieve their full health potential.
Resources:
Session Slides (PPT)
Health Resources (Word)

Facilitator: Maggie Shawcross
Maggie is an Adult Services Librarian with the High Plains Library District-Riverside Library and Cultural Center in Evans. She oversees adult services and programming and collaborates frequently with community organizations. She also provides technology instruction and serves as a resource to staff and the public. She has previously worked at Sunrise Community Health doing Migrant Outreach, as a Health Educator with the Larimer County Extension Office and at the Weld County Department of Public Health and Environment and at North Colorado Medical Center as a Patient Advocate and later as a Consumer Health Librarian.
She has a Master’s in Public Health from the University of Northern Colorado and a Master’s in Library Science from the University of Denver. She is a Certified Health Education Specialist (National Commission for Health Credentialing) and has her Consumer Health Information Specialization through the Medical Library Association.

Supporting Developing Readers at the Library: Reader’s Advisory for K-3rd Graders
2019-04-04 12:00 - 13:00
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Learn how the Children’s Librarians at Denver Public Library are expanding their services to developing readers and the grown ups in their lives using the five Grade Level Reading Skills. The importance of balancing reading level with interest will be discussed. You’ll walk away with more insight into the elements of an excellent developing reader book, as well as tips on how to navigate advisory interactions with kids and grown ups.
Part 1 of a 4 part series about services designed for kids K-3rd Grade.

Part 2 – Literacy-Based Programs for K-3rd Graders is scheduled for May 14, 2019.
Part 3 – Collection Development for K-3rd Graders is scheduled for September 24, 2019.
Part 4 – Outreach for K-3rd Graders is scheduled for November 4, 2019.

Resources:

Session Slides (PPT)
Finding Early and Transitional Books (Word)
Sources and Further Reading (Word)

Facilitators: Liesel Schmidt & Ann Schwab
Liesel Schmidt is a children’s librarian at Denver Public Library. She is excited about creating dynamic, enriching community spaces at the library and supporting kids and families as they make community connections. Currently, Liesel is the chair of DPL’s Children’s Services Round Table, where she works to support her coworkers in sharing and creating knowledge to better serve Denver’s families.
Ann Schwab is a Senior Librarian with Denver Public Library where she manages the Central, Children’s Library. She currently co-leads the library’s Grade Level Reading project team and is excited about exploring new ways to support children in K – 3rd grade (and the adults in their lives!) as they learn to read.

Helping Patrons with Legal Questions: Part 2: Researching State and Local Laws
2019-03-27 12:00 - 13:00
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This is the second webinar in a series of three presented by the Colorado Association of Law Libraries and the Colorado State Library. It will address aspects of researching state and local laws. In this session, attendees will learn free and low-cost resources for Colorado state and local legal research. This will include locating statutes, regulations, case law, court forms, corporate filings, and secondary sources. This session will provide attendees with a basic overview of these resources and facilitate a discussion of when to direct patrons to a law library or attorney for additional help.
Session three will delve more into where to locate federal resources, and is scheduled for April 25, 2019.
Part 1: Legal Research Basics
Part 3: Researching Federal Laws and Secondary Sources
Resources: We have listed primarily free resources here. Additional resources your library may have access to are shared in the presentation
Free access to statutes

Lexis Online Colorado Statutes
Law Library Society D.C. State Statutes and Regulations

Additional statute resources

UCCS Researching Colorado Statutes
Researching Colorado Legislative History

State Cases – Free Resources

Colorado Supreme Court Case Announcements
Justica
FindLaw

Researching current cases (docket research)

Colorado Courts E-Filing

Court Rules

Colorado Rules of Civil Procedure Lexis
Colorado Supreme Court Adopted and Proposed Rule Changes (1997-Present)

Court Forms

Judicial Department Forms (JDF) all available online here.
Real Estate Forms

Municipal Codes – Free Online

MuniCode (Colorado)
Code Publishing (Colorado)
American Legal Code Library
General Code (eCode 360)
Sterling Codifiers
Municipal Code a Beginners Guide

Facilitator: Keslie Kandt
Keslie is a research librarian at Davis Graham and Stubbs in Denver, CO. Before starting at Davis, Graham, and Stubbs in the fall of 2017 she worked as an attorney at the Native American Rights Fund and Smith & Shellenberger, LLC. She is the Secretary of the Colorado Association of Law Libraries. Keslie is still new to the library profession, but she has a passion for research and 5 years of experience practicing law in Colorado state courts as well as federal and tribal courts in Colorado, New Mexico, Arizona, Utah, and Alaska.

Is That Real? A Crash Course in Verifying Online Content
2019-03-22 11:00 - 12:00
This archived WebJunction webinar offers the tools and skills needed to help patrons navigate the authenticity of online content.

Helping Patrons with Legal Questions: Part 1 – Legal Research Basics
2019-02-21 12:00 - 13:00
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This first webinar in a series of three presented by the Colorado Association of Law Libraries and the Colorado State Library will address aspects of providing legal research services to patrons. In this session, attendees will learn the following: what are the basic concepts involved in legal research; how to conduct a legal reference interview; and where to refer patrons in order to find forms and legal clinics. This session will provide attendees with a basic overview of these concepts. Sessions two and three will delve more into where to locate free legal research resources.
Resources:

Legal Information vs Legal Advice Chart (Word)

Part 2: Researching State and Local Laws
Part 3: Researching Federal Laws and Secondary Sources

Facilitator: Deborah Hamilton
Deborah Hamilton is the Strategic Services Librarian overseeing the Law Collection for the Pikes Peak Library District, a position she has held since 2014. She is president for the Colorado Association of Law Libraries and has served on the Government Law Libraries and Legal Information Services to the Public Committees for the Southwest Association of Law Libraries. Works by Deborah include: “Public Libraries Helping Patrons with Legal Needs: Virtual Pro Se Clinic of Colorado” in The Relevant Library: Essays on Adapting to Changing Needs; and “Google Video and YouTube” in The Complete Guide to Using Google in Libraries: Instruction, Administration, and Staff Productivity (Volume 1). Deborah is under contract with Libraries Unlimited to write, Helping Library Users with Legal Questions: Practical Advice for Research, Programming, and Outreach, which should be out sometime in 2021. Deborah earned her MLIS from the University of Washington in 2011 and taught high school English before entering the world of libraries.

Graphic Novel Collection and Programming
2019-01-19 11:00 - 12:00
This archived WebJunction webinar shares great resources to help you find widely-appealing graphic novel selections for all age groups, toddler through teen.

The Hidden Biases of Good People
2018-12-13 12:00 - 13:00
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Session Slides (PPT)

Videos watched during the session:

What kind of Asian are You?
Carlsberg stunts with bikers in cinema

Most of us believe that we are ethical and unbiased but research has confirmed that, in reality, most of us fall short in the way we perceive ourselves. Our experiences shape who we are, and our race, ethnicity, gender, height, weight, sexual orientation, place of birth, and other factors impact how we view the world. Our hidden biases can guide our perception, behavior, opinions, decisions, and attitudes, even when we’re not aware of it. During the session, an overview of unconscious bias and examples of its impact are provided. You will be encouraged to examine your own biases and assumptions so that you can make more informed decisions.

Facilitators: Beth Crist and Jean Heilig

Beth Crist is the Youth & Family Services Consultant for the Colorado State Library. She is passionate about equitable library service (ask me about eliminating overdue fines!), encouraging people to spend more time outside, and supporting all family members at the same time.
Jean has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator. Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library. She also held the title of Library Director for Jones International University. She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.

Library Marketing 1.0: How to successfully market your library without getting another degree
2018-11-08 12:00 - 13:00
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Join us for an overview of marketing basics for libraries. Learn about your library brand, basic marketing components, and merchandising tips to create a thrifty, simple, and effective marketing system for your library. This webinar is perfect for accidental marketers; no previous experience is necessary!
Resources

Session Slides (PPT)

General Library Marketing and Design Advice

Librarian Design Share
Social Media Today

Tools for Images, Charts, and Graphics

Where to Find Free Stock Photos Online
Meme Generator
Easel.ly
Xmind

Tools shared during the session

Library Aware
Canva – For Non-profits
Typito

Facilitator: Teresa Myers

Teresa Myers is the Marketing Communications Specialist at the Longmont Public Library. She earned an Advertising/Communications degree from Penn State, a European Media Systems certificate from the University of Manchester (Manchester, UK), and a law degree from Georgetown University. She’s worked in public relations and marketing in the music industry, for national nonprofits, and at multiple levels of government. So far, libraries are her favorite!

Curating your Best Collection
2018-10-23 12:00 - 13:00
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When the Denver Public Library implemented Floating Collections, we realized that we needed a whole new strategy for collection maintenance. For us, collection management is not just about weeding, it’s about curating the best collection for our customers.
We’ll share a flexible collection management strategy that can be adapted for any type or size of library to make sure that your collection remains dynamic, and relevant. Attendees will leave with practical ideas on how to approach collection maintenance using different techniques, templates, and collaboration methods.
Come prepared to share strategies that have worked for your library so that we all can build cohesive and current collection that our library users will love.

Resources:

Session Slides (PPT)
Collection Management Plan Template (Word)
Example – Annual Weeding Schedule (Word)
Example – Collection Management Assignments (Word)

Facilitators: Becker Parkhurst-Strout and Monica Washenberger
Becker has worked for the Denver Public Library in both public service and behind the scenes roles for over 17 years. She is currently the Adult Selection Specialist in the Collection Development Department, and lead’s DPL’s Collection Maintenance Team. Her work passions include weeding, graphic novels, and ensuring diverse voices in the collection. Her personal passions include hiking, reading, and cooking. She lives in Denver with her wife Amanda and cats Hazel, Vinny, and Chewie and dogs Max and Professor Plum.
Monica has worked for the Denver Public Library for nearly 7 years. She has been a part of the Collection Maintenance Team since its start in 2013 and later became a Collection Maintenance Buddy to assist other branches in completing their maintenance work. Monica loves generating reports, and is a known resource for helping branches gather collection data. When she isn’t weeding, Monica spends her time performing Baby Storytime (with ukulele) and answering reference questions at the Park Hill Branch library.

Radical Cataloging: Using alternative subject headings locally to promote inclusiveness and diversity
2018-10-16 12:00 - 13:00
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Catalogers Sol López and Laura Wright from CU Boulder Libraries will discuss the implementation of the Non-Library of Congress Subject Heading “undocumented immigrants” (and six variants) to over 5,000 bibliographic records in their online catalog. This project is one of the libraries’ efforts to promote diversity and inclusion through description of the libraries’ collections.
Join us to learn more about the project and to discuss the implications or impacts of this and other types of radical cataloging.

Quotes from the session:
“After all, what’s the use of being technically proficient if we don’t serve our real users’ basic needs? Those needs include feeling safe and being included in the intellectual discourse of their education.”
“How we describe materials impacts how and whether our users can find and use them.”
Resources:

Session Slides (PPT)
Chat Transcripts

Other subject headings that could be made more inclusive (PDF)
Challenges to changing local subject headings (PDF)
Next steps (PDF)

Annual 2016 – Report from the SAC Working Group on the LCSH “Illegal aliens” https://alair.ala.org/handle/11213/9261
CU pledges to continue admitting students ‘without regard to their immigration status. (2017). http://www.dailycamera.com/cu-news/ci_31272056/university-colorado-daca-students
Lember, H., Lipkin, S., & Lee, R. J. (2013). Radical Cataloging: From words to action. Urban Library Journal, 19 (1). Retrieved from https://academicworks.cuny.edu/ulj/vol19/iss1/7
Library of Congress Drops Illegal Alien Subject Heading, Provokes Backlash Legislation, Lisa Peet, http://lj.libraryjournal.com/2016/06/legislation/library-of-congress-drops-illegal-alien-subject-heading-provokes-backlash-legislation/#_
Race Forward, The Center for Racial Justice Innovation https://www.raceforward.org
Report from the ALA/ALCTS/Subject Analysis Committee Working Group on the LCSH for “illegal aliens”(Must be logged into ALA Connect) – https://alair.ala.org/handle/11213/9261

Facilitators: Sol María López and Laura Wright
Sol María López is the Media Cataloging Coordinator at the University of Colorado Boulder Libraries. She is from the border city of El Paso, Texas, a Spanish native speaker, and first generation college graduate. She moved to Colorado from Texas in 2016. Sol received her MLIS from the University of North Texas in 2010. She has been a cataloger since 2011, working mainly with serial publications and non-book materials in academic libraries. Sol enjoys exploring the best of the Denver metro area with her family during her free time.
Laura Wright is the Serials and e-Resources Cataloging Manager at the University of Colorado Boulder. In the past she has also worked extensively with maps and government documents. She holds an MFA in Writing & Poetics and is working toward an MLIS at the University of Washington (online). When she’s not cataloging or reading for school she is spending time with her three dogs or on her bicycle.

Getting Unstuck: The Secret Life of Procrastinators
2018-09-26 12:00 - 13:00
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Do you believe you work best under pressure? Do you avoid tasks and deliberately look for distractions? Are you late for appointments? Have a hard time completing projects? If you struggle with any of these you may be a procrastinator. Join this session to explore why we procrastinate and how we can stop.

Resources:

Mindtools Procrastination Quiz
Procrastination Playbook (Word)
Slides (PPT)

Facilitators: Jean Heilig and Christine Kreger
Jean has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator. Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library. She also held the title of Library Director for Jones International University. She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.
Christine Kreger is the Colorado State Library’s first full-time Professional Development Consultant, bringing over 25 years of training and continuing education experience to the table. Early on, she focused on face-to-face instruction, and group presentations, but recently has developed an appreciation for the power of interactive training, both in person and online.

Collection Management Data: Quick and Easy
2018-08-08 12:00 - 13:00
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Whether you work in a public or school library, time is your most precious resource and reading review journals is a luxury few of us can afford. Creating a collection that is lean and mean depends on two things: knowing how your collection is being used and finding the right materials to fill community needs.
We will share tips on using standard ILS reports to assess what belongs and doesn’t in your collection. Find that sweet spot in between spending too much time obsessing over what to buy and not putting any thought into developing a collection tailored to your community. Come prepared to share your favorite selection tools!
Resources:

Session Slides (PPT)
Collection Management Template
Online Selection Resources (Word)
Selection Resources suggested by attendees

Fantastic Fiction
NetGalley
Edelweiss
All About Romance
Analyzing Library Collection Use With Excel ($)

Facilitator: Bob Bennhoff
Bob Bennhoff manages AspenCat, a Colorado based union catalog with over 100 member libraries mixing school, academic, and public library types. He received his MLIS from the University of Denver, has worked in libraries since 2005, and for the Colorado Library Consortium since 2012.

Wake Up! Are you sleepwalking your way through the day?
2018-07-26 12:00 - 13:00
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Did you know that getting a good night’s sleep is just as important as eating healthy and exercising? Sleep can help protect your mental health, physical health, quality of life, and safety. The damage from a lack of adequate sleep can occur in an instant (car accident) or over a period of time. Ongoing sleep problems can increase your risk for chronic health problems. It can also affect how well you think, react, work, learn, and get along with others.
Join us as we discuss how sleep and lack of sleep affects us and brainstorm the changes you need to make to experience a good night’s sleep!
Resources:

Session slides (PPT)
Sleep Resources (Word)

Facilitator: Jean Heilig

Jean has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator. Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library. She also held the title of Library Director for Jones International University. She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.

Job Hunting Like a Boss
2018-06-15 12:00 - 13:00
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For 100% of the people presenting this session – and for most of the rest of you – looking for a job is a stressful and deeply personal experience. Whether you are looking to make that next big jump professionally, or you want to better serve your job hunting patrons, we have valuable tips and tricks for navigating the turbulent waters of job hunting.
We will provide insight from both sides of the table: a seasoned veteran with more than 15 years of experience hiring in libraries, and a recent MLIS graduate who has submitted too many job applications to count! Come prepared to share your thoughts, experiences and questions, so that after this presentation, you will be better equipped to land your next big opportunity, and you will have a new/improved toolbox that you can use to help your patrons land theirs.
Resources

Session slides (PPT)
Sample Resume (PDF)
Sample Cover Letter (PDF)
Simon Sinek – Start with Why (website) – Ted Talk

Facilitators: Miranda Doran-Myers and Dave Hodgins
Miranda is the Research Assistant for the Library Research Service. She writes about library statistics and works with Colorado libraries to help them use their data more effectively.

Taking Community Partnerships to the Next Level
2018-05-29 15:00 - 16:00
This webinar covers how to build community relationships that lead to quality partnerships.
View the archive.

Partnerships with Correctional Libraries
2018-03-06 12:00 - 13:00
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The incarcerated in Colorado’s youth and adult correctional facilities are some of the most appreciative library patrons anywhere. 97% of them will be released someday, and many struggle with basic information needs. The key to helping the incarcerated successfully reenter society is library outreach. Join us to learn about forming partnerships with correctional libraries and to discuss how you can support your future patrons today.

Resources:

Session slides (PPT)
CO Institutional Library Development website
Remerg (resources for those formerly incarcerated)
Brooklyn Public Library (TeleStory)
What might people need help with when they get out of prison? (PDF)
What services does your library offer? (PDF)
What services would you like to offer? (PDF)

Facilitators: Erin Boyington and Teresa Allen

After graduating from the University of Washington’s iSchool in 2013, Erin lucked into a library job with the Colorado Department of Corrections. In 2016, she became an Adult Institutions Senior Consultant at the Colorado State Library, which means she gets to travel all around the state to prison libraries. Her prison nickname is “Liberry Lady.”
Teresa Allen ended up at the Colorado State Library as a consultant for libraries in state-operated youth services centers after many years teaching middle school language arts and a few months teaching teen felons. She loves movies, thrift stores, hiking, and, of course, READING!

Baby-Friendly Libraries
2018-02-20 12:00 - 13:00
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Of course babies are welcome in your library, but what if you could transform your library into a truly baby-friendly library? Join us for this interactive webinar to explore ideas on transforming your space, collections, policies, programs, outreach efforts, and customer service philosophy to best fit the needs of your youngest patrons and their families, and make them feel welcome. Along with examples we’ll provide, there will be many opportunities for you to share your experiences, ideas, and questions on babies in libraries with each other.

Resources:

Session Slides (PPT)
Outreach Ideas (PDF)
What baby-friendly programs do you offer? (PDF)
Where do you market your baby programs? (PDF)
Additional Resources

1000 Books Before Kindergarten
Imagination Library
Growing Readers Together
Storybocks

Facilitators: Beth Crist and Pamela Mejia de Rodriguez
Beth’s background is rich in youth services and state library experience. She began working in libraries in 1999, has museum experience, and has worked as a state library consultant in North Carolina, New Mexico, and now Colorado. In her position, Beth supports children, teens and families by coordinating statewide initiatives for early literacy, summer reading and other program.
Pamela Mejia de Rodriguez, M.ED, has over 10 years’ experience in early childhood education, serving children from birth through preschool. Throughout her career, she has being bi-lingual teacher and coordinator from public and private schools; including project coordinator and career counselor for young adults. Her career has included job as early literacy and early math for children with special education needs and children of low income families, as well as job with community-based non-profit organizations.

Speaking Finance: Creating a Value-Oriented Marketing Plan for Your Library
2017-11-29 12:00 - 13:00
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A powerful story about a child discovering a love of reading and lifelong learning will likely endear many people in your community to the library. However, it may leave those who are more concerned with tax dollars and the financial bottom line unmoved.
One of the keys to successful marketing is learning to speak the language of certain groups and creating a targeted marketing plan based on what those groups need from the library. Join us as we practice “speaking finance” in order to market libraries from a financial standpoint, argue for the economic benefit of public libraries, and demonstrate the investment opportunity that exists within our libraries.
We will share tools and marketing strategies designed to help even the most financially illiterate among us make a persuasive case for the continued funding of public libraries using hard, tangible numbers.
Resources

Case study and worksheet
ALA Economic Impact of Libraries
ROI Calculators – ALA Library Value Calculator – Maine State Library Calculator
Presentation slides and more resources (PPT)

Facilitator: Miranda Doran-Myers

Miranda is the Research Assistant for the Library Research Service. She writes about library statistics and works with Colorado libraries to help them use their data more effectively.

North of 50
2017-10-23 12:00 - 13:00
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Seniors are a growing segment of the population, and they need the type of services and programs that libraries are so good at providing.
Join us for a discussion about connecting with and serving seniors in your community — including those seniors who are experiencing memory loss. Staff from the Denver Public Library will share stories, tips, and information about their top senior programs designed for those “North of 50”.
Contact Information

Tara – tbannon@denverlibrary.org
Amy – adelpo@denverlibrary.org
Stephanie – stwoeagles@denverlibrary.org

Resources
Session Slides (PPT)

Creative Aging Toolkit for Public Libraries
Lifetime Arts Public Libraries Initiative
Walk2Connect
Alzheimer’s Association
AARP
Colorado State Demography Office
Colorado Talking Book Library
“Shelvis” video clip

Facilitators: Tara Bannon, Amy DelPo, and Stephanie Two Eagles
Tara currently works as a Senior Librarian at the Park Hill Branch Library, which is a part of the Denver Public Library system. Awarded the Nell I. Scott Employee of the Year Award in 2013, Tara continues to innovate and inspire. Tara’s current pursuits include intentional community building through deliberative dialogue and civic engagement and locating Denver’s best nachos.
Amy DelPo is a reference librarian at the Schlessman Family Branch of the Denver Public Library. There, she is a jack of all trades, doing everything from storytimes to readers advisory to programs for people with memory loss. She is passionate about the power of community to improve the quality of people’s lives, and she believes that libraries can positively transform what it means to age in America.
Stephanie Two Eagles served as director of the Colorado Film Commission and retired after 26 years with the agency. She began working as a shelver at Denver Public Library nearly five years ago, most of that time at Park Hill Branch, where she has been a customer for three decades.

Library Services: Making the atypical, typical
2017-03-23 12:00 - 13:00
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Does your library offer unusual services?
Is there a population in your community that you are finding hard to reach?
Is there an innovative program that you would love to try?

We all know that libraries are so much more than books, but the services and programs we offer to our communities can be as diverse as the population segments we serve.
Join us as we share one library’s journey into “atypical services”…and how atypical is now often the norm. Come ready to share your thoughts and questions as we share unique ideas, brainstorm potential partnerships, and discuss how to define and measure success.
Resources:

Session slides (PPT)
Memory Care
Next Chapter Book Club
Lego Club
Peeps Diorama Contest

Books

Zig Zag: The Surprising Path to Greater Creativity – Keith Sawyer
Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever – Jeff Fromm
Introduction to Marketing: for entrepreneurs and small business owners – Alex Genadanik

Facilitator: Elektra Greer
Elektra Greer is the Head of the Children’s and Teen Department at the Longmont Public Library, which received both National (2016 Finalist for National Medal for Museum and Library Service), and State recognition (2015 Colorado Association of Libraries’ Program of the Year Award) for its work with children and teens on the Autism Spectrum. Her team helped launch BiBli, the first circulating library social robot of its kind, designed in collaboration with teens on the Autism spectrum and ROBAUTO, a Boulder-based robotics company. Since then, Longmont Public Library has experienced a significant increase and diversification in its collaborative role in the community, becoming one of the more sought-after partners for both special needs populations and entrepreneurial collaborations. Elektra’s library team is currently keeping busy launching an outpost library at the City’s Recreation Center. She is working on her upcoming memoir, Life after BiBli: now what? a genre-bending, graphic novel, parenting, DIY, coming-of-age tale between a librarian her algorithmically imperfect robot.

Improving Communication and Relationships at Work with DiSC
2017-02-15 12:00 - 13:00
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Ever left a meeting frustrated with the conversation and the outcome?
Just not connecting with someone at work?
Feel like you have interactions that somehow miss the mark?

What if you had a tool to help you better understand and communicate with your work colleagues in a way that they could “hear” you? DiSC is that tool! Join us for this fun and interactive session where you’ll identify your primary behavioral style and guess at others. Then, learn how to talk with others so they’ll listen.
Curious to learn more?
There are numerous online DiSC “tests” available free of charge. Some may require your contact information, may not offer a full report, or be based on the full set of questions. Still, they could be a place to start if you are do not want to pay for a full test and report. A few are listed here in alphabetical order:

http://personality-testing.info/tests/ODAT/
http://www.discoveryreport.com/DiscoveryReportForm_quick.php
https://discpersonalitytesting.com/free-disc-test/
https://free.peoplekeys.com/
https://www.123test.com/disc-personality-test/
https://www.tonyrobbins.com/disc/

Session Slides (PPT)
More DiSC Resources

Online DiSC Profile
DiSC Research & Articles
How to Use DISC Assessments to Appropriately Customize Workplace Communication
Bringing Out the Best in D Style Contributors
S Style Contributors to Build Healthy Workplaces
i Style Contributors Bring Balance and Energy to the Workplace
C Style Contributors Offer Precision and Practical Solutions to Their Teams

Facilitator: Jane Martel
As the customer experience coordinator for the Arapahoe Library District, Jane develops patron satisfaction surveys and metrics, designs service-related training for employees, and manages the patron feedback system. Jane holds a Master of Public Administration and Bachelor of Science in Education and has 30 years of professional experience in business, government, and non-profit organizations. She puts her focus on process improvement, customer service, and innovation to work to ensure that the patrons’ experience is nothing short of…wow!

Trauma Informed Services in the Library: Understanding and Serving our Community
2017-01-25 12:00 - 13:00
What is meant by trauma informed services and how should libraries be involved? This archived webinar explores the effects of trauma on society and how libraries are directly impacted by the trauma and stress carried by the communities they serve.

The Power to Delight: Providing extraordinary service
2017-01-12 12:00 - 13:00
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People everywhere (including our patrons) have seemingly unending choices when it comes to deciding where to take their business. Consequently, customer experience can make or break the relationships we have with our communities.
In this session we will share concrete tips from non-library service champions, and brainstorm ways to provide extraordinary service in our own organizations. Come prepared to share your own service stories, both good and bad, from within your library and beyond, as we work together to develop new rules of service designed to delight.
Resources:
Articles

Forging an Unforgettable Connection: The Starbucks Experience
How Disney Creates Magical Experiences (and a 70% Return Rate)
Howard Schultz/Starbucks: 18 insights and lessons from a customer experience master

Stories

These 10 Heartwarming Customer Service Stories Will Put a Huge Smile on Your Face
11 of the Best Customer Service Stories Ever
10 Stories of Unforgettable Customer Service
Stuffed Giraffe Shows What Customer Service Is All About

Books

The Amazement Revolution – by Shep Hyken
Disney U – by Doug Lipp
Lessons from the Mouse – by Dennis Snow
Onward: How Starbucks Fought for its Life without Losing its Soul – by Howard Schultz
The Cult of the Customer – by Shep Hyken
The Apple Experience – by Carmine Gallo
The Customer Service Survival Kit – by Richard S. Gallagher

Facilitators: Christine Kreger and Kieran Hixon
Christine Kreger is the Colorado State Library’s first full-time Professional Development Consultant, bringing over 25 years of training and continuing education experience to the table. Early on, she focused on face-to-face instruction, and group presentations, but recently has developed an appreciation for the power of interactive training, both in person and online.
As the Technology and Digital Initiatives Consultant for the Colorado State Library, Kieran is passionate about rural libraries. His focus has been on open source software and low cost tech solutions for small rural libraries. He is excited to be an errant librarian on the edges of the digital divide.

Summertime Outreach: Bringing Summer Learning into the Community
2016-12-08 12:00 - 13:00
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Your public library is packed with kids during the summer, and that is excellent! Research shows that those children benefit from your library’s many strong enrichment activities, staff expertise, and collections that go so far in preventing summer slide.
However, there are children in your community that you don’t see in your library that need this same enrichment the most over the summer.

How can you find and support them, and provide them with the same rich resources?
How can you collaborate with other organizations to help with this effort?
How will you possibly find the time and resources to provide outreach services during the busiest time of the year?

Join us for this lively, interactive session and bring your questions, challenges and ideas.
Resources:
Definition of outreach: Providing library services outside of your library without the expectation that those receiving services will ever come to your library.

Outreach Resources
Funding Resources
Session Slides (PPT)

Chat Transcripts

Challenges and Solutions
Potential Partners

Facilitator: Beth Crist
Beth’s background is rich in youth services and state library experience. She began working in libraries in 1999, has museum experience, and has worked as a state library consultant in North Carolina, New Mexico, and now Colorado. In her position, Beth supports children, teens and families by coordinating statewide initiates for early literacy, summer reading and other program.

Puff, Puff, Lend: Cannabis Culture and the Library
2016-11-16 12:00 - 13:00
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Got weed? Of course not. But many of your customers do…and they have questions. Where is the best dispensary? Are there any local resources that inform consumers about strains for consumption? What programs are being offered? What materials do you have on growing, cultivating or cooking marijuana and how did you choose them? Is there information on the legalization of marijuana and the nuances of the law?
Libraries across Colorado (and the US) find themselves at a distinct crossroads when it comes to legalized marijuana.
This interactive webinar will help answer questions about the role your library can play in this new wild, wild west.

Resources:

Book and Bud Pairings
Fact Sheet
Coloring Sheet

Facilitators: Jennifer Hendzlik and Aaron Bock
Jennifer Hendzlik is a buyer with Anythink Libraries and sees herself as part fiction guru, part educator and part musician. She also teaches readers’ advisory at the University of Arizona and has presented for a variety of organizations including PLA, MLA, MALA and CAL. She received her MLS from Syracuse University.
Aaron Bock is a buyer with Anythink Libraries. He is a movie, game, and hiking enthusiast who also loves to get his trivia on. He has taught computer classes with the library and has presented with CAL and PLA. He received his MLIS from San Jose State University.

Support Small Business Development at Your Library
2016-09-15 03:00 - 16:00
In this WebJunction archived webinar, learn how your library can be an excellent resource for business owners.

Weeding Isn't Sexy, But It Should Be
2016-06-16 12:00 - 13:00
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Weeding is a lot like Fight Club…we don’t like to talk about it. As libraries evolve into community spaces that encourage creativity and participatory experiences, it becomes more and more imperative that the collections we have are an integral part of sparking curiosity. Old, dirty and outdated materials crammed tightly onto shelves is a practice more hoarder than librarian. It’s time to unleash your inner book snob.
Don’t know where to start? Join us for this interactive webinar to gain confidence in building a strong and popular collection that encourages visibility and promotes serendipitous discovery at your library.
Note: To get the most out of this session, please bring 3-5 books to your desk in order to practice evaluating during this webinar.
Resources

Session Slides (PPT)
Weeding Resources (Word)
Shared Best Practices (Word)

Facilitator: Jennifer Hendzlik
Jennifer Hendzlik is a buyer with Anythink Libraries and sees herself as part fiction guru, part educator and part musician. She also teaches readers’ advisory at the University of Arizona and has presented for a variety of organizations including PLA, MLA, MALA and CAL. She received her MLS from Syracuse University.
