CSL in Session: Jargon-Free Libraries: Using the Language of Our Patrons

Session archive

Session Slides (PDF)

Handout (PDF)

We communicate verbally and in writing with our patrons constantly—on our websites, social media, promotional materials, signage, in one-on-one conversations, during programs and classes, and more. It is all too easy for library jargon—so ingrained in our everyday language—to slip into those communications.

These words and phrases are so common to us, but not to many of our patrons, and using these terms can create real barriers to using libraries. Join this interactive session to explore some real-world examples of common library jargon in everyday communication, learn how to scour your communications for jargon, and consider plain-language alternatives to these terms and phrases, thus making your library more accessible.

Learning Outcomes

• Participants will be able to recognize library jargon and come up with plain-language alternatives to make their libraries more accessible.
• Participants will be able to formulate a plan to examine their library’s signage, policies, and online communications for library jargon.

No registration is needed. Use the Adobe Connect URL below to join the session.

https://enetlearning.adobeconnect.com/cslinsession/

Beth Christ

About the Presenter:

Beth Crist is the Youth & Family Services Consultant for the Colorado State Library. She is passionate about equitable library service (ask me about eliminating overdue fines!), empowering teens, and creating engaging experiences and spaces for kids of all ages.