« All Events

CSL in Session Logo

CSL in Session: Managing Implicit Bias in Your Library

Event Categories:
Event Tags:

July 28, 2022 @ 12:00 pm - 1:00 pm MDT

Session Archive

Session Slides (PDF)

Videos watched:



If you have a brain….you’re biased ” These biases can negatively impact all aspects of library operations. If we don’t take steps to counter these biases, they can negatively impact librarian engagement and effectiveness, as well as discourage patrons from utilizing our services. Learn what we can do to make our libraries more inclusive and welcoming to both staff and patrons.

  • Attendees will learn how implicit bias can affect services such as reference, readers advisory, customer service, and library programming.
  • Attendees will learn how to make their libraries more inclusive for their patrons through inclusive policies, staff training, hiring and retention practices, signage, displays, etc.

About the presenters

Jean Marie Heilig

Jean Heilig

Jean Heilig has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator.  Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library.  She also held the title of Library Director for Jones International University.   She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.

Beth Christ

Beth Christ

Beth Crist is the Youth & Family Services Consultant for the Colorado State Library. She is passionate about equitable library service (ask me about eliminating overdue fines!), encouraging people to spend more time outside, and supporting all family members at the same time.


July 28, 2022
12:00 pm - 1:00 pm MDT