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Jane Martel

Get ‘er Done! Using 4DX® to Achieve Your Most Important Goals

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May 12, 2016 @ 12:00 pm - 1:00 pm MDT

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Originally published in 2012, “The 4 Disciplines of Execution” presents a structured way to ensure that every employee is engaged and successfully working towards an organization’s most important goals. In this interactive webinar, you will be introduced to the four disciplines and discuss how it might apply to your library system, branch or department. Join us as we brainstorm how to turn strategic plans into blueprints for success!



The 4 Disciplines of Execution: Achieving Your Wildly Important Goals – McChesney, C., Covey, S., & Huling, J. (2012).

Out of the crisis – Deming, W. E. (1986). . Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study.

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Facilitator: Jane Martel

As the customer experience coordinator for the Arapahoe Library District, Jane develops patron satisfaction surveys and metrics, designs service-related training for employees, and manages the patron feedback system. Jane holds a Master of Public Administration and Bachelor of Science in Education and has 30 years of professional experience in business, government, and non-profit organizations. She puts her focus on process improvement, customer service, and innovation to work to ensure that the patrons’ experience is nothing short of…wow!


May 12, 2016
12:00 pm - 1:00 pm MDT