Get ‘er Done! Using 4DX® to Achieve Your Most Important Goals
May 12, 2016 @ 12:00 pm - 1:00 pm MDT
Originally published in 2012, “The 4 Disciplines of Execution” presents a structured way to ensure that every employee is engaged and successfully working towards an organization’s most important goals. In this interactive webinar, you will be introduced to the four disciplines and discuss how it might apply to your library system, branch or department. Join us as we brainstorm how to turn strategic plans into blueprints for success!
Resources:
Books
The 4 Disciplines of Execution: Achieving Your Wildly Important Goals – McChesney, C., Covey, S., & Huling, J. (2012).
Out of the crisis – Deming, W. E. (1986). . Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study.
Web Resources
- The 4 Disciplines of Execution – (lists upcoming event of 01-22-14 but has good videos)
- The 4DX Book – (last entry, March 2015)
- Business Execution Training, Business Execution Workshops
- Measuring your Net Promoter Score℠ – Bain & Company: Net Promoter System℠
Facilitator: Jane Martel
As the customer experience coordinator for the Arapahoe Library District, Jane develops patron satisfaction surveys and metrics, designs service-related training for employees, and manages the patron feedback system. Jane holds a Master of Public Administration and Bachelor of Science in Education and has 30 years of professional experience in business, government, and non-profit organizations. She puts her focus on process improvement, customer service, and innovation to work to ensure that the patrons’ experience is nothing short of…wow!