Libraries Learn

Trauma Informed Services in the Library: Understanding and Serving our Community
2017-01-25 12:00 - 13:00 (America/Denver)
What is meant by trauma informed services and how should libraries be involved? This archived webinar explores the effects of trauma on society and how libraries are directly impacted by the trauma and stress carried by the communities they serve.

The Power to Delight: Providing extraordinary service
2017-01-12 12:00 - 13:00
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People everywhere (including our patrons) have seemingly unending choices when it comes to deciding where to take their business. Consequently, customer experience can make or break the relationships we have with our communities.
In this session we will share concrete tips from non-library service champions, and brainstorm ways to provide extraordinary service in our own organizations. Come prepared to share your own service stories, both good and bad, from within your library and beyond, as we work together to develop new rules of service designed to delight.
Resources:
Articles

Forging an Unforgettable Connection: The Starbucks Experience
How Disney Creates Magical Experiences (and a 70% Return Rate)
Howard Schultz/Starbucks: 18 insights and lessons from a customer experience master

Stories

These 10 Heartwarming Customer Service Stories Will Put a Huge Smile on Your Face
11 of the Best Customer Service Stories Ever
10 Stories of Unforgettable Customer Service
Stuffed Giraffe Shows What Customer Service Is All About

Books

The Amazement Revolution – by Shep Hyken
Disney U – by Doug Lipp
Lessons from the Mouse – by Dennis Snow
Onward: How Starbucks Fought for its Life without Losing its Soul – by Howard Schultz
The Cult of the Customer – by Shep Hyken
The Apple Experience – by Carmine Gallo
The Customer Service Survival Kit – by Richard S. Gallagher

Facilitators: Christine Kreger and Kieran Hixon
Christine Kreger is the Colorado State Library’s first full-time Professional Development Consultant, bringing over 25 years of training and continuing education experience to the table. Early on, she focused on face-to-face instruction, and group presentations, but recently has developed an appreciation for the power of interactive training, both in person and online.
As the Technology and Digital Initiatives Consultant for the Colorado State Library, Kieran is passionate about rural libraries. His focus has been on open source software and low cost tech solutions for small rural libraries. He is excited to be an errant librarian on the edges of the digital divide.

Summertime Outreach: Bringing Summer Learning into the Community
2016-12-08 12:00 - 13:00
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Your public library is packed with kids during the summer, and that is excellent! Research shows that those children benefit from your library’s many strong enrichment activities, staff expertise, and collections that go so far in preventing summer slide.
However, there are children in your community that you don’t see in your library that need this same enrichment the most over the summer.

How can you find and support them, and provide them with the same rich resources?
How can you collaborate with other organizations to help with this effort?
How will you possibly find the time and resources to provide outreach services during the busiest time of the year?

Join us for this lively, interactive session and bring your questions, challenges and ideas.
Resources:
Definition of outreach: Providing library services outside of your library without the expectation that those receiving services will ever come to your library.

Outreach Resources
Funding Resources
Session Slides (PPT)

Chat Transcripts

Challenges and Solutions
Potential Partners

Facilitator: Beth Crist
Beth’s background is rich in youth services and state library experience. She began working in libraries in 1999, has museum experience, and has worked as a state library consultant in North Carolina, New Mexico, and now Colorado. In her position, Beth supports children, teens and families by coordinating statewide initiates for early literacy, summer reading and other program.

Puff, Puff, Lend: Cannabis Culture and the Library
2016-11-16 12:00 - 13:00
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Got weed? Of course not. But many of your customers do…and they have questions. Where is the best dispensary? Are there any local resources that inform consumers about strains for consumption? What programs are being offered? What materials do you have on growing, cultivating or cooking marijuana and how did you choose them? Is there information on the legalization of marijuana and the nuances of the law?
Libraries across Colorado (and the US) find themselves at a distinct crossroads when it comes to legalized marijuana.
This interactive webinar will help answer questions about the role your library can play in this new wild, wild west.

Resources:

Book and Bud Pairings
Fact Sheet
Coloring Sheet

Facilitators: Jennifer Hendzlik and Aaron Bock
Jennifer Hendzlik is a buyer with Anythink Libraries and sees herself as part fiction guru, part educator and part musician. She also teaches readers’ advisory at the University of Arizona and has presented for a variety of organizations including PLA, MLA, MALA and CAL. She received her MLS from Syracuse University.
Aaron Bock is a buyer with Anythink Libraries. He is a movie, game, and hiking enthusiast who also loves to get his trivia on. He has taught computer classes with the library and has presented with CAL and PLA. He received his MLIS from San Jose State University.

Support Small Business Development at Your Library
2016-09-15 03:00 - 16:00
In this WebJunction archived webinar, learn how your library can be an excellent resource for business owners.

Weeding Isn't Sexy, But It Should Be
2016-06-16 12:00 - 13:00
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Weeding is a lot like Fight Club…we don’t like to talk about it. As libraries evolve into community spaces that encourage creativity and participatory experiences, it becomes more and more imperative that the collections we have are an integral part of sparking curiosity. Old, dirty and outdated materials crammed tightly onto shelves is a practice more hoarder than librarian. It’s time to unleash your inner book snob.
Don’t know where to start? Join us for this interactive webinar to gain confidence in building a strong and popular collection that encourages visibility and promotes serendipitous discovery at your library.
Note: To get the most out of this session, please bring 3-5 books to your desk in order to practice evaluating during this webinar.
Resources

Session Slides (PPT)
Weeding Resources (Word)
Shared Best Practices (Word)

Facilitator: Jennifer Hendzlik
Jennifer Hendzlik is a buyer with Anythink Libraries and sees herself as part fiction guru, part educator and part musician. She also teaches readers’ advisory at the University of Arizona and has presented for a variety of organizations including PLA, MLA, MALA and CAL. She received her MLS from Syracuse University.

Count Your Impact: Getting Started with Outcome-Based Evaluation
2016-04-28 12:00 - 13:00
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Your library offers a lot of great programs, resources, and services, but how can you determine what effects these have on your users?
In this session, you’ll learn practical tips for getting started with outcome-based evaluation. You will gain a deeper understanding of what outcomes are, how to measure them (including an overview of several free and/or low-cost outcome survey tools), and how outcome-based evaluation results can be used for strategic decision-making and demonstrating the impact of your library.
Come prepared with your questions and ideas to share!
Resources:

Resources for Count Your Impact
Handout (Word)

Facilitator: Linda Hofschire
Linda Hofschire is the Director of the Colorado State Library’s Library Research Service. She has more than 15 years of experience working in social science research and evaluation. At LRS, she manages a variety of research and evaluation projects such as a biennial study of U.S. public library websites and social media, and outcome-based evaluations of state library programs. She also serves as the chair of ALA’s Committee on Research and Statistics. She has an MA and PhD in Mass Media from Michigan State University, where she received extensive training in research methods and statistics, and an MLIS from the University of Illinois. She is passionate about making data accessible and meaningful to users.

Leading Doesn't Have to be Loud
2016-03-22 12:00 - 13:00
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If you’re an introvert, you might assume (or you might have been told) that you’re not cut out for leadership. Maybe you think you’re too quiet to lead. Maybe you think that all great leaders need to have larger-than-life personalities. Nothing could be further from the truth. Introverts possess skills that make them valued leaders—skills like listening, relationship building, and thoughtfulness. This session will provide you with practical strategies for turning the strengths you already have into leadership potential. If you’re not an introvert, come learn how you can create a work environment that values all voices, even the quiet ones.
Resources:
Session Slides (PPT)
Books
Quiet: The Power of Introverts in a World that Can’t Stop Talking, by Susan Cain
Me, Myself, and Us: The Science of Personality and the Art of Well-Being, by Brian R. Little
Blogs
The Introvert’s Corner
Introvert Spring
Facilitator: Amy Hitchner

Amy Hitchner is the newest member of the Networking and Resource Sharing Team at the Colorado State Library. In her role as Collaborative Programming Coordinator, she is involved in statewide initiatives such as the FindIT Colorado mobile app and the Resource Sharing Task Force. Amy is a recent graduate of CALLI, the CAL Leadership Institute, where she focused on introverts as leaders. When she wants to recharge, Amy enjoys hiking, camping, and cooking with her husband. Follow Amy on Twitter @hitchlib

Helping Homeschoolers
2016-02-26 12:00 - 13:00
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Public libraries are a natural resource for homeschooling families: library staff expertise, spaces, collections, and programs are a critical component of effective homeschooling. But what are promising practices to reach and serve these families? Engage in this interactive webinar to explore this topic through examples from the Pikes Peak Library District in Colorado—a leader in these services—and discussion with colleagues across the country. We’ll look at homeschooling statistics—the ‘why’ of this topic—plus the needs of homeschooling families and how to meet those needs most effectively without duplicating other services available in your community. We’ll also explore how to promote these services to homeschooling families and actively engage them at the library. Come to this free session with your experiences, challenges, questions, and ideas to share.
Resources:

Session Slides (PPT)
Pikes Peak Homeschool Hub

Facilitators: Beth Crist, Gail Sohns and Jessica Freeland
Beth Crist, Youth & Family Services Consultant at the Colorado State Library, is an advocate for the natural fit of public library services to homeschooling families, and loves to learn about the many creative ways that library staff around the country support homeschooling in their communities.
Gail Sohns grew up in Maryland and earned her MLS from Catholic University of America in Washington, D. C. in 1976. She’s lived in Colorado for 38 years. Gail is a Children’s Librarian for the Pikes Peak Library District and has been involved with the Homeschool Committee for the past eight years.
Jessica Freeland is a native Coloradoan with a degree in psychology from Colorado State. She is currently a Children’s Specialist for Pikes Peak Library District at the Fountain Community Library in Fountain, Colorado. Jessica ran an educational Homeschool Lunch Bunch program for PPLD patrons for six years.

Community Engagement: Serving diverse communities where they are
2016-01-28 15:00 - 16:30
WebJunction offers a great overview of community engagement, and tips for identifying your community’s diverse needs.
View the archive.
