SHIP Partners & Services Manager (State Health Insurance Program)
In this hourlong webinar, Colorado library professionals will be invited to learn about the State Health Insurance Program (SHIP) and how to connect their senior neighbors and library visitors with crucial healthcare services, meet affordability needs, access benefits, and overcome the barriers that often leave seniors confused and frustrated. While some library staff operate as SHIP counselors in their areas, others navigate neighbors to where those counselors are and to resource networks that can better serve them. Other libraries use their network of neighbors to recruit SHIP counselor volunteers and staff, providing opportunities for neighbor-to-neighbor and peer support. How we support our communities depends on what we know is out there for us to tap into as a resource. This webinar seeks to answer that question for Colorado library workers.
About the presenter
Kathy Madden works for the Colorado Department of Regulatory Agencies, Division of Insurance and has been the SHIP/SMP Partners Services and Training Manager for the past 12 years. She has spent most of her career training all over the country on a variety of topics in the Human Services realm before joining SHIP.
She has experience and knowledge about Medicare, Medigap, Medicare Advantage, and Medicare-related topics. Kathy is passionate about advocating for seniors and understands that consumer education is key to beneficiaries making informed Medicare decisions and preventing fraud and abuse within the Medicare program. She is excited and honored to help consumers, stakeholders and partners navigate the complex Medicare system.