Providing quality customer service in libraries has its own unique challenges.
Privacy, Confidentiality, and Intellectual Freedom | Approachability and Attitude | Communication Skills | Dealing with Conflict
Privacy, Confidentiality, and Intellectual Freedom
Privacy, Confidentiality, and Intellectual Freedom
Part 1 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Confidentiality | Customer Service | Intellectual freedom | Privacy
Approachability and Attitude
Approachability and Attitude
Part 2 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Customer Service
The Power to Delight: Providing extraordinary service
View the archive People everywhere (including our patrons) have seemingly …
Category:
Topic Tags: Customer Service
CSL in Session: Customer service: From transactions to transformations
Session archive Session Slides (PDF) Transform Playbook (PDF) Libraries and …
Category:
Topic Tags: Customer Service
Communication Skills
Communication Skills
Part 3 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Communication | Customer Service
Dealing with Conflict
Dealing with Conflict
Part 4 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Customer Service
We Need To Talk: Overcoming the fear of having a difficult conversation
View the archive When faced with having a difficult conversation …
Category:
Topic Tags: Communication | Customer Service
Dealing with Angry Patrons
This WebJunction self-paced course is designed to help you improve …
Category: Self-Paced Courses
Topic Tags: Customer Service