Bienvenidos: Creating Welcome for Hispanohablantes and Latines at Your Library
Session archive Session slides (PPT) Wordcloud (jpg) In the 2020 …
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Topic Tags: CSL in Session | Customer Service | Hispanic | Latino
Sticky Situations: Patron privacy, and customer service
Session archive Session Handout (Word) Session Slides (PPT) Privacy and …
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Topic Tags: Customer Service | Intellectual freedom | Privacy
Customer service: From transactions to transformations
Session archive Session Slides (PPT) Transform Playbook (DOC) Libraries and …
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Topic Tags: Customer Service
Dealing with Angry Patrons
This WebJunction self-paced course is designed to help you improve …
Category: Self-Paced Courses
Topic Tags: Customer Service
ABLE 11: Basic Reference Sources
The Idaho Commission for Libraries created an online, self-paced course …
Category: Self-Paced Courses
Topic Tags: Customer Service | Library Basics
ABLE 9: The Reference Interview
The Idaho Commission for Libraries created an online, self-paced course …
Category: Self-Paced Courses
Topic Tags: Customer Service | Library Basics | Reference Interview
Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy
View the archive “Do you have any books on law?” …
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Topic Tags: Customer Service | Reference Interview
Welcoming Transgender Customers at Your Library
View the archive As rights for transgender people continue to …
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Topic Tags: Customer Service | LGBTQ+ | Services and Programming
Helping Patrons With Legal Questions: Part 3: Researching Federal Laws and Secondary Sources
View the archive This is the third and final webinar …
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Topic Tags: Customer Service | Legal Services
Helping Patrons with Legal Questions: Part 2: Researching State and Local Laws
View the archive This is the second webinar in a …
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Topic Tags: Customer Service | Legal Services | Services and Programming
Helping Patrons with Legal Questions: Part 1 – Legal Research Basics
View the archive This first webinar in a series of …
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Topic Tags: Customer Service | Legal Services | Reference Interview | Services and Programming
The Hidden Biases of Good People
View the archive Session Slides (PDF) Resources (PDF) Videos watched …
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Topic Tags: Bias | Customer Service
The Power to Delight: Providing extraordinary service
View the archive People everywhere (including our patrons) have seemingly …
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Topic Tags: Customer Service
Dealing with Conflict
Part 4 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Customer Service
Communication Skills
Part 3 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Communication | Customer Service
Approachability and Attitude
Part 2 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Customer Service
Online Tech Training for Staff: Dealing with Sticky Situations
Learning objectives: Use a three-step process for dealing with challenging …
Category: Self-Paced Courses
Topic Tags: Adult Learning | Customer Service | Staff Training | Technology
Privacy, Confidentiality, and Intellectual Freedom
Part 1 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Confidentiality | Customer Service | Intellectual freedom | Privacy
Getting Started with Library Customer Service
In this self-directed course, learners will gain a beginning-level understanding …
Category: Self-Paced Courses
Topic Tags: Customer Service