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Online Tech Training for Staff: Dealing with Sticky Situations
Learning objectives: Use a three-step process for dealing with challenging …
Category: Self-Paced Courses
Topic Tags: Adult Learning | Customer Service | Staff Training | Technology
Privacy, Confidentiality, and Intellectual Freedom
Part 1 of the 4-part Getting Started with Library Customer …
Category: Self-Paced Courses
Topic Tags: Confidentiality | Customer Service | Intellectual Freedom | Privacy
Getting Started with Library Customer Service
In this self-directed course, learners will gain a beginning-level understanding …
Category: Self-Paced Courses
Topic Tags: Customer Service