Part 2 of the 4-part Getting Started with Library Customer Service self paced course.
After completing this module, you’ll be able to:
- Assist patrons without questioning reasons for needing materials or information.
- Assist patrons without communicating negative judgments about the patron or the request.
- Protect the confidentiality of all patron records and requests.
- Refer to your library’s privacy and confidentiality policies and procedures.