Lesson 10

Lesson 10: Maintaining Safety in Patron Interactions

Module 3 goes into detail about trauma- informed principles. Lesson 10 focuses on how to maintain safety when working with patrons.

The resources shared in this video are listed below.

Video length – 3:50 | Lesson Slides (PDF)

Resources

CPI’s Top 10 De-Escalation Tips Revisited

Calming & De-escalation Strategies (video)

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