The statue of liberty

Privacy, Confidentiality, and Intellectual Freedom

Part 1 of  the 4-part Getting Started with Library Customer Service self paced course.

After completing this module, you’ll be able to:

  • Assist patrons without questioning reasons for needing materials or information.
  • Assist patrons without communicating negative judgments about the patron or the request.
  • Protect the confidentiality of all patron records and requests.
  • Refer to your library’s privacy and confidentiality policies and procedures.