In this self-directed course, learners will gain a beginning-level understanding of customer service in the library setting. This training addresses competencies within the Communication, Customer Service, and Ethics & Values sections of the Competency Index for the Library Field.
Welcome to Getting Started with Library Customer Service! In this course, you’ll follow along with library staff Angela, Marcus, and Jackie, as they go about their day in a public library.
Click on a module below to begin.
To navigate each module, use the navigation buttons on the bottom right of the player.
They look like this.
Please note:If presented with a multiple choice question, click on the option you think is correct in order to see the correct answer and advance in the module.
The Modules
1. Privacy, Confidentiality, and Intellectual FreedomAfter completing this module, you’ll be able to:
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2. Approachability and AttitudeAfter completing this module, you’ll be able to:
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3. Communication SkillsAfter completing this module, you’ll be able to:
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4. Dealing with ConflictAfter completing this module, you’ll be able to:
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