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ABLE 9: The Reference Interview
The Idaho Commission for Libraries created an online, self-paced course …
Category: Self-Paced Courses
Topic Tags: Customer Service | Library Basics | Reference Interview
Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy
View the archive “Do you have any books on law?” …
Category:
Topic Tags: Customer Service | Reference Interview
Helping Patrons with Legal Questions: Part 1 – Legal Research Basics
View the archive This first webinar in a series of …
Category:
Topic Tags: Customer Service | Legal Services | Reference Interview | Services and Programming
Online Tech Training for Staff: Use a Technology Reference Interview
Learning objectives: Apply the reference interview to technology related questions, …
Category: Self-Paced Courses
Topic Tags: Adult Learning | Reference Interview | Staff Training | Technology