Customer Service

Providing quality customer service in libraries has its own unique challenges.

Privacy, Confidentiality, and Intellectual Freedom | Approachability and Attitude | Communication Skills | Dealing with Conflict

Privacy, Confidentiality, and Intellectual Freedom

The statue of liberty

Part 1 of  the 4-part Getting Started with Library Customer …

Category: Self-Paced Courses

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Approachability and Attitude

A woman behind a library circulation desk with a welcoming smile

Part 2 of  the 4-part Getting Started with Library Customer …

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Presenter Christine Kreger

View the archive People everywhere (including our patrons) have seemingly …

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Communication Skills

Two silhouette heads with the words sender over one and receiver over the other

Part 3 of  the 4-part Getting Started with Library Customer …

Category: Self-Paced Courses

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Dealing with Conflict

Man holding up hands defensively

Part 4 of  the 4-part Getting Started with Library Customer …

Category: Self-Paced Courses

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Jean Marie Heilig

View the archive When faced with having a difficult conversation …

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WebJunction Logo

This WebJunction self-paced course is designed to help you improve …

Category: Self-Paced Courses

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